Our products are shipped using standard (international) parcel post with track&trace. The track&trace code is sent by email once the parcel is handed to the post office. Usually the parcel is shipped on the same day the payment is received and delivered within 1 to 3 working days.
If you are not home when the parcel is delivered the delivery man will either try again the next day or bring the package to the nearest post office. It will remain at the post office for three weeks and if not collected within that time frame, the package will be sent back to the sender.
Shipping to an address within The Netherlands costs € 3.95 and is free for orders above € 65,-. It is also possible to order if you live outside of The Netherlands. Shipping prices for a few European countries can be seen by using the dropdown in the order form. For orders above € 65,- you will receive a discount on the standard shipping price. Please feel free to ask for shipping prices to any other country.
We try to use recycled and environmentally friendly boxes and filling materials. Sometimes you will find filling or protection materials inside the box that are not made from renewable resources or natural materials. In that case these are materials that we received and reused. Reusing is more environmentally friendly than throwing it away! When we use new materials we always make sure they are biodegradable, like kraft paper or unbleached tissue paper.
It is also possible to pick up the parcel in Enschede or Geldermalsen (The Netherlands). Of course in that case no shipping costs apply.
The address is (no store, just a pick-up point):
Roomweg 100
7523BS Enschede
The Netherlands
(during office hours)
Collection outside office hours is possible by appointment only. Please contact us to ask about the possibilities: i[email protected].
You have the right to cancel your order within 14 days after the day you received your goods without giving any reason. You must send the goods back within 14 days after informing the trader. You will then be credited with the total amount, including shipping costs. Only the costs for returning the goods from your home to the shop are for your own account. If you use your right of withdrawal, you need to return the goods with all accessories and – if reasonably possible – in its original condition and packaging to us. The products must be in unused and not damaged, otherwise the reimbursement will be cancelled. To exercise this right, please contact us on [email protected]. We will give a refund within 14 days from receipt of your cancellation provided that the returned goods have been received in good order.
Price indication of return shipment:
- Within the Netherlands: € 6,95( PostNL) including track & trace.
- Outside The Netherlands: between € 7,50 and € 20,-.
Instructions for return shipment:
- First contact [email protected] and follow the instructions you wil receive by email.
- Use the original shipping box.
- Make sure the products are well protected. The pepper mills need to be wrapped in paper and empty space in the box needs to be filled up with paper or other filling materials to prevent damage.
- Preferably send the parcel using track&trace service or insurance to prevent problems in case the parcel gets lost in the mail.